Click each step in the process to develop your leader for success!
Selecting the right candidate is one of the most important parts of the Shift Leader journey.
The best candidate for Shift Leadership should meet all of the following criteria:
However, there is much more to being a great leader than just having some experience and open availability. Step 2 will help you to ensure that your candidate is ready to develop into their new role. Before moving on to step 2, it is important to get your Supervisor's approval to move forward with your candidate. Without Supervisor approval, your candidate will not be able to proceed.
Next, it's time to have the Readiness Conversation. Use the tools below to interview and assess your Shift Leader candidate to determine whether they are ready to take on this new role or if there are training opportunities that need to be corrected before moving forward.
Once you have completed these steps, it is time to submit your promotion request to our office! From there, we will send your candidate a Shift Leader Commitment Letter. This letter must be signed and returned to our office as soon as possible so they can begin the next step in the process - the developmental journey!
After the candidate signs and returns their Commitment Letter, the People Team starts their Certified Shift Leader development process. They’ll register the manager for Shift Leader Orientation and provide their Manager Guidebook to guide the training journey.
Once the manager completes orientation, the People Team updates their job code to Shift Manager Trainee and enters the pay rate increase according to the company pay scale. If the employee’s current rate is already above the minimum, the People Team will reach out to the GM to confirm the correct increase.
After that, the new Shift Leader should begin working with the restaurant’s Shift Leader Coach to start training. The training plan is outlined in the Trainee Binder and must be followed as written.
Important: The first module of Shift Leadership Foundations must be completed within 14 days of orientation. Missing this deadline is a People Brand Standards violation and can place the restaurant into CURE status.
As the GM, you’ll sometimes step in as the Coach during this development plan, so please review the materials and make sure you’re scheduling time to support your trainee’s progress. Once all training is complete, the learner will attend Leadership Transitions Class, which marks the move to Step 4 of their development journey.
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Check out sample copies here:
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After your Shift Leader Trainee completes LTC, they will be assigned a PCAP (Post-Class Action Plan)! After successfully completing their PCAP, the Shift Leader Coach should conduct their Shift Leader Verification. These forms must be submitted to taylor@muellermcd.com or daniel@muellermcd.com 30 days after their LTC graduation. If the new Shift Leader successfully completes this verification, they are officially a Certified Swing Manager!
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Our People Team will adjust the Shift Leader's Job Code and pay rate upon receipt of a completed PCAP and verification form.
